--- title: "Resetting the GROHE Sense Guard" canonical: "https://helpdesk.senseguard.com/space/MYDV/862978080/Resetting%20the%20GROHE%20Sense%20Guard" format: markdown --- > ℹ️ Step-by-step instructions for resetting the device can be found below the introduction. The reset function can be a useful tool in some cases when the device is showing unexpected behavior or when you are experiencing connectivity issues. For example, if the connection light on the device is blinking yellow, the GROHE Sense Guard is not able to connect to the Wi-Fi network. In this case the device should be reset. There are also situations when a reset is mandatory for specific action to take place. For example, when using the “Change Wi-Fi network” -function, which can be found under device preferences, a reset is a standard part of the process. - The App will instruct the user whenever a reset needs to be performed. Whenever a reset is prompted by the App and done correctly, the device data will not be erased. Finally, there are possible scenarios where a reset is the last resort to fix a problem: - A failed firmware update can cause a malfunction where GROHE Sense Guard needs a reset and a new integration. - If the 'Connection’ light on the device is constantly RED. - If the device does not respond to physical buttons or App functions while connected to Wi-Fi. - In case the device does not display data for long periods of time despite being connected to Wi-Fi. **Please note:** When doing a reset make sure to follow the instructions in the app. When a reset is done properly and according to instructions, there is no loss of historical measurement data. Only if you decide to integrate the GROHE Sense Guard to a different account or a different house/room after resetting, the historical data will not be retrievable any more. ### To reset your GROHE Sense Guard follow the steps below: ### **Video Instruction** ![image](media://b9845595-7277-4f78-a01e-71eca1d41fd7) ### **Picture Instruction** ### **Step 1** Disconnect and reconnect the electricity supply. ![image](media://9dd66a11-8c13-4934-8fc8-e23644f7e14d) ### **Step 2** Press both buttons “CONNECTION” and “WATER ON/OFF” on the device at the same time and hold them pressed for 4 seconds until the outline light on the device flashes blue. ![image](media://edc801f7-e04c-4c0b-9837-d69ab4cf5fd1) ### **Step 3** Release the buttons. The outline light on the device will flash blue and the LED light above the “CONNECTION” button will start blinking orange. ![image](media://d18dc63e-a215-4556-b84c-bbb2a39e9dfd) For further help please contact our customer service by opening a ticket[ ](https://helpdesk.senseguard.com/page/ContactUs)**[here](https://helpdesk.senseguard.com/page/ContactUs)**. ###### 228